In version 2020.02 we upgraded the system to use SendGrid when sending emails from your Club System sites. This resulted in more reliable email for most, but some clubs had issues with hotmail or outlook email addresses receiving mail. This was due to the type of SendGrid account that shared an IP, which these email accounts blocked.
It has also been hard for clubs to see the real status on emails, as although Club System may show emails being sent, it only knows if the email is sent successfully to SendGrid, but is unable to know if the mail was actually delivered.
Recently we have upgraded SendGrid to a higher tier which provides a individual dedicated IP and therefore even better reliability. It also provides the ability to give clubs a sub user account so they can login and see the delivery status of each email sent by the site, and the reasons for any errors.
If you have any questions on this, would like your site upgrade to the latest version to take advantage of this, or would like a SendGrid sub user account set up please get in contact.
In addition, watch this space, as there is a new version coming soon which provides a far better mobile experience, along with various other small changes and fixes!
